Traveller’s New Digital Experience with DigiYatra at Ahmedabad Airport

DIGI YATRA

Seamless, Paperless Airport Travel with Facial Recognition

- Airport Facilities - DigiYatra

Facial Biometrics for Airport Check-In

Digi Yatra is an initiative by the Ministry of Civil Aviation to simplify air travel. It uses facial biometrics as a digital ID to verify a passenger’s identity, travel details, and other necessary information to make check-in and boarding faster. Read More

Benefits of using Digi Yatra

Hassle-free entry to the airport

Faster entry, check-in, and boarding

Paperless and seamless transit at the airport

One-time registration on Digi Yatra for all domestic flights

Pre-Travel

How to set up Digi Yatra for a faster check-in:

STEP 1

Download Digi Yatra Mobile App

Download the Digi Yatra App from the Play Store or App Store.

STEP 2

Register

STEP 3

The necessary Identity

Tap on the ‘Add Credentials’ icon and follow the process to upload necessary ID proofs.

STEP 4

Travel Itinerary

Tap on the ‘Your Upcoming Travel’ icon to upload your travel itinerary.

On the day of travel

Digi Yatra’s easy travel day process:

STEP 1

Face Verification

Proceed to the Digi Yatra gate at Terminal 1 or 2 and scan face for verification.

STEP 2

E-Gate Verification

Go through E-Gate verification at Face Pod in the Pre-Security Check Area.

STEP 3

Security Check Point

Complete security check-point authentication at Face Pod in the Post-Security Check Area.

STEP 4

Departure

Continue with self-boarding at all departure gates.

Download the App

Use the Digi Yatra app by either scanning the QR Code or downloading from the Google Play Store and iOS App Store.

Frequently Asked Question

What is Digi Yatra?

Digi Yatra is an initiative by the Ministry of Civil Aviation (MoCA) and airport stakeholders. It allows digital processing of passengers at an airport across various touchpoints using facial biometrics. This technology provides a Biometric Enabled Seamless Travel (BEST) experience based on facial verification.

From where can I download the application?

The Digi Yatra App is available on Google Play Store (Android) and App Store (iOS).

Who can experience Digi Yatra?

All domestic passengers can use Digi Yatra for a seamless travel experience.

How does Digi Yatra make the airport experience better for travellers?

Digi Yatra speeds up the passenger journey from airport entry to boarding using facial biometrics. Passengers can simply link their travel details and ID in advance, and a quick face scan gets them from entry to boarding faster and with less hassle.

How can I register on the Digi Yatra application?

To register on the Digi Yatra application, passengers can follow these steps:

1. Download the Digi Yatra App : Go to the Google Play Store (Android) or Apple App Store (iOS) and download the Digi Yatra app.

2. Registration : Register using a valid phone number with the OTP (One-Time Password) sent to the phone.

3. Link Aadhaar Credentials : Link Aadhaar credentials either with Aadhaar or using Digi Locker.

4. Digi Locker Registration : If Digi Locker registration is not done with Aadhaar ID, complete this step.

5. Validate Identity : Take a selfie and validate it with Aadhaar ID.

6. Upload Boarding Pass : Before departure, scan the boarding pass or upload it as an image or PDF.

7. Share Data : After scanning, provide consent to share credentials and boarding pass data with SVPIA for confirmation.

By following these steps, passengers will be successfully registered on the Digi Yatra platform.

What are the steps to follow upon arrival at SVPIA?

Upon arriving at the airport, please follow these steps:

1. Terminal Entry : Enter the terminal through the Digi Yatra gate.

2. Boarding Pass Scan : Scan boarding pass at the gate.

3. Facial Recognition : Look into the biometric camera for facial recognition scan.

4. Validation : Once the system validates the information, passengers will be granted entry into the airport.

What if I have not pre-registered for Digi Yatra, can I avail the Digi Yatra facility at the airport?

Yes, passengers who have not pre-registered on the Digi Yatra app can register at Gate 2, T2, at the registration kiosk and avail the benefits of Digi Yatra on the day of travel.

Can all passengers from any airline use Digi Yatra?

No. Currently, only passengers flying on select domestic flights departing from Terminal 1 and 2 of SVPIA can use Digi Yatra.

Is Digi Yatra available for passengers arriving at the airport?

No, Digi Yatra is currently available only for departing passengers at Terminal 1 and 2 of SVPIA. However, Digi Yatra is developing functionalities that will allow passengers to use Digi Yatra benefits at the arrival airport in the future.

What happens inside the airport at security?

Once passengers arrive at the security check touch point, they will have to use the Biometric System (face pod). The system will validate their travel itinerary. After validation, they will be allowed to proceed with security clearance before boarding the aircraft.

What if my biometrics do not work at the terminal entry?

Digi Buddies are stationed at various check-points across the airport to assist passengers throughout their journey, including registration, biometrics, and security-check. In case of an emergency, please call the airport helpdesk.

Which SVPIA’s terminal has Digi Yatra?

You can avail of a seamless travel experience via Digi Yatra only if you are travelling on a domestic flight from Terminal 1 and 2.

Who can I contact for help at the airport?

Digi Buddies are available at various touchpoints at the airport to assist passengers with the Digi Yatra process. The Digi Buddies wear reflective jackets with “Digi Buddy” printed on them.