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Passenger Guide

Essential information for departures, arrivals, transit, and more
Home - Passenger Guide
Cargo

Departures

Find everything you need to know about check-in and key procedures for a smooth departure.

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Cargo

Arrivals

Find pre-arrival guidelines for hassle-free entry.

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Cargo

Transit

Get essential transit details for a quick and smooth connection between flights.

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Customs Atithi App

The Atithi app by the Central Board of Indirect Taxes and Customs (CBIC) assists international passengers in e-filing baggage and currency declarations before arrival, for quicker customs clearance.

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More Services

Discover additional services for an elevated travel experience

Frequently Asked Questions

Where can I find the check-in counters for my flight?

Check-in counters are located on the Ground Floor of both Terminals, in the Departure area.

How do I get from one terminal to another?

Use the free Inter-Terminal Shuttle Bus Facility for quick transfers.

Where can I find information about my flight's departure gate?

Real-time flight details are displayed on digital screens throughout the airport. Passengers can also check the AdaniOne app or the SVPIA website.

What are the security check procedures?

Remove laptops and electronics from bags and place liquids in a clear, resealable bag. Follow airport signage for instructions.

Is there free Wi-Fi at the airport?

Yes, complimentary Wi-Fi is available.  Click here to connect.

Where can I eat or shop while waiting for my flight?

Restaurants, cafés, and retail stores are available across all terminals. Check the terminal map or click here for options.

How early should I arrive at the airport before my flight?

  • Domestic flights: At least two hours before departure.
  • International flights: At least four hours before departure.

Are there any special assistance services for senior citizens or passengers with reduced mobility?

Yes, wheelchair assistance and other services are available. Contact the airline or the airport helpdesk for arrangements. Click here for details.